TEST 

MANAGEMENT OF HUMAN TALENT 

Someone said if you want to improve the quality of a service, you must first improve people that will give that service, so that efficient management of people and the best use of their potential and talent to do their best to make themselves users is a central issue when it comes to managing human resources institutions.

Currently managing people has become one of the main challenges that managers must assume, since all companies are in a process of restructuring. 

The human resource management (HRM) now has different names since not sepuede speak of people as a single "resource" that can be addressed with the general principles of management, because people are a fundamental part of the company and represents the clavecompetitiva you can take the organization to success or failure. 

People are not resources, they have resources (knowledge, skills, experience) which substantiates the idea that who handles human resources today actually own talents, skills and values​​. In other words are the institutions that have people but people that make institutions.

Customer service is a powerful marketing tool. 

CUSTOMER SERVICE

Concept: The set of interrelated activities offered by a supplier in order that the customer gets the product at the time and place and proper use of the same is ensured. 

1.- services will be offered 

To determine what the demand that the customer should conduct periodic surveys to identify potential services to offer, plus you have to set the importance given to each consumer. 

We should try to compare with our closest competitors, so we detect real opportunities to get ahead and be the best. 

3.-What is the best way to provide services 

You must decide on the price and supply of service. For example, any PC manufacturer has three pricing options for the repair and maintenance of their equipment, can offer a free service for a year or specified period of time, could be sold separately from your computer as an additional service maintenance or could offer no such service; respect to the provision could have its own technical staff for maintenance and repairs and placed in each of its authorized distribution points, could agree with their distributors to service these lend or let him outside firms provide. 

PAYROLL

It is a tool for the control of personnel management from the selection process to the final settlement thereof, for one or more companies.

Management issues resume as a control in recruitment within the company, management of human resources activities, training and internal activities of the company.

Payroll administration, using, configurable to the needs of the company with their queries and reports, Colombian legal guidelines continually updated to changes in regulations Colombiana.

safety and health at work

The Occupational Safety and Health (SST) is a multidisciplinary activity at protecting and promoting the health of workers by preventing and controlling diseases and accidents, and the elimination of the factors and conditions that endanger the health and safety at work. It also to generate and promote healthy and safe working and good working environments and organizations; enhance the physical, mental and social well being of workers and support the development and maintenance of work capacity